Only to be used with consultation with IT Services. For further guidance regarding accessibility options please check and consult the Enabling Remedyforce Accessibility (PDF) guide. Remedyforce includes an alternative mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively. There are also smaller video guides on how to create a new ticket and how to review any tickets you have logged with IT Services. Access resources, guided help, training, or get in touch with us. Check opening times Locations DMS Watson (Science) Libraryįor a tutorial on how to use the IT Services Portal please view the Remedyforce common service requests video. IT services has a presence in the DMS Watson (Science) and IOE Libraries on weekdays. We aim to respond to emails within one business day so emails should be for queries that do not require an immediate response. This will ensure emails from our incident logging system will reach you to confirm your ticket reference etc. Where possible please email IT Services from your UCL email account. How to use the online portal and accessibility options If you do not know your user ID and password or experience difficulties logging into the portal, please telephone the IT Services. You will be required to log into the portal using your UCL user ID and password. ![]() You can also view the status or update any of your open tickets logged with IT Services. Whatever your need, whether it's a request for help, to report an incident or request a new service, use the self-service portal. To contact Norman out-of-hours, please call the usual IT Services number. If your query can’t be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours. Norman, our out-of-hours support provider, can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. Weekends, College Closures and Bank Holidays: 24 hours.Our out-of-hours phone support service, called NorMAN. ![]() Monday to Friday: 8:30am to 5:30pm Out-of-hours phone support (NorMAN) Ideal for more complex queries (VPN, Anywhere, etc) Our Service Desk Analysts are available Monday to Friday, 9:00am to 5:00pm (UK time) to answer your IT questions and help with technical issues. See How do I give feedback on Microsoft Office for more information.You can contact IT Services using our Live Chat feature. MS is relying on their 'virtual attendant' aka 'A.I.' (Artificial Intelligence, aka Artificial Idiot) to now deflect the cost of providing live support. Please send us your feedback to help us prioritize new features in future updates. Even though MS still advertises Office 365 as including free 'Support', they have taken steps to make it much harder for users to contact live phone support. Post questions, follow discussions and share your knowledge in the Community. To get help and troubleshoot other Microsoft products and services, enter your problem here. ![]() If you can't sign in, click here.įor other help with your Microsoft account and subscriptions, visit Account & Billing Help. To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. Microsoft 365 Education Office Education Educator training and development Deals for students and parents Azure for students Business. To get support in, click here or select Help on the menu bar and enter your query. Find solutions to common problems, or get help from a support agent. You can also get support from other users in our Community forum, or get help by selecting Contact Support below: How to get sender support if you cannot send email to an or Hotmail user Learn how to reduce your mailbox size so that we can reply at Storage limits in. ![]() If your mailbox is full, we won't be able to reply to your request. If you're not getting any replies from support Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.
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